FAQs

Q?Why is my water bill so high?: A.
Frequently toilets are the culprit of high water bills. If your toilet is leaking or running this may be the cause. To check and see if your toilet is leaking, put food coloring in the tank. If you see color coming into the bowl then your toilet has a bad flapper causing the leak. We do offer free flappers to our customers. Stop by and pick one up so you can repair the leak and keep your water costs down.
Q?My toilets are not the cause of my high water bill. What else could it be?: A.
Refer to our Leak Detection page to help determine if you have a leak in your water lines. Also see our High Usage page for some other suggestions on what may be causing a high water bill.
Q?Will Avra Water come out and fix a water leak on my property?: A.
No. Avra Water is responsible for anything up to the water meter and the water meter itself. Any connection past the water meter is the customer’s responsibility and should be repaired by a qualified plumber.
Q?What is the hardness level of my water?: A.
The water supplied by Avra Water Co-op has a hardness rating of 91 mg/L (5.3 GPG) which, according to the USGS Standard, is considered to be moderately hard.
Q?What payment choices do I have?: A.
You can pay your bills with a credit or debit card, or you can transfer funds directly from your checking account. Click here for forms and more information on ways to pay your bill.
Q?Is my information safe if I pay my bill online?: A.
Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or e-mail address will not be sold or rented to third parties for marketing purposes without your permission.
Q?How do I know my online payment went through?: A.
After you complete the transaction, you can receive an e-mail receipt to confirm that your payment went through.
Q?Do I need to pay my bills from my computer?: A.
Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due.
Q?Does it cost anything to sign up for online bill payment?: A.
No. It’s free to sign up for online bill payment and to use the service.
Q?What is Xpress Bill Pay?: A.
Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from their website, XpressBillPay.com.
Q?What will my bill look like online?: A.
We try to match the look of your paper statement as much as possible, so you’ll find it easy to read your bill onscreen.